Refund policy

We would gladly refund your purchase or gift, but there are a few conditions!

If you'd like to return an item all you need to do is email us at jd@crowbev.com and we will assist with the return process. You will have to make sure the parcel gets back to us in its original packaging, this will allow us to examine the parcel and review its eligibility for a refund. Should the outcome be approved we will gladly refund the transaction plus your additional costs related to getting the parcel back to us. In the case where we reject the refund a full report will be sent via email explaining our position on the rejection and findings during the examination.

Our returns policy lasts 7 working days. If 7 working days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-refundable, purchases are final.

To complete your return, we require a receipt or proof of purchase - this can be in the form of an email.

Alcohol Ban:

We will continue accepting orders for our products but will not be shipping until the alcohol ban lifts.
No refunds will be issued due to any implemented ban on alcohol sales, all orders will be shipped when alcohol ban lifts.

Other Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund request will be rejected if during the inspection there is an indication that the product was opened and used. Also if it was opened and an attempt to return it to its original condition is detected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jd@crowbev.com

Sale/Special items:

Only regular priced items may be refunded, unfortunately, sale/special items cannot be refunded.